Q&A

Shipping

Domestic Shipping

 

We offer a flat shipping rate of $13.95.

If you prefer to pay upon delivery the shipping cost is $19.90.

 

 

Expedited Shipping 

 

We do offer expedited shipping however the cost depends solely on the weight of the package and where the package is being shipped to.

 

 

Salon Furniture

Salon Furniture

 

We do not keep salon furniture in stock. However we can special order certain equipment / furniture for your salon.

 

 

Returns

Our Return Policies

 

Over 45 days you will recieve a 20% restocking fee. Over 90 days you will recieve a 50% restocking fee. After 180 days no returns are accepted.

 

 

Damaged or Incorrect Items  

 

Shortages and damages must be reported to the office within 72 hours.

 

 

Educational Policies

 

Cancellation by Masello : full refund to be issued to customer in the orginial form of payment.

Cancellation by Customer : Masello educational credit to be issued to customer only. No refund.

Customer no show : No refund or credit will be issued to customer.

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